Professional Services Analyst

Company: ELCA Group
Location: Miami
Posted on: October 20, 2024

Job Description:

We are looking for a qualified individual to join our onboarding team, whose mission is to deploy and configure our Ticketing Engagement Platform, to support our customers in change management and to foster the adoption of our solution.

Your role

As Professional Services Senior Analyst, you'll be responsible for the following activities:

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• Provide functional and business expertise to support customers in the use and configuration of the SECUTIX solutions.
  
• Develop a detailed functional understanding of our solutions: SECUTIX S-360 Ticketing and Engagement platform, S-MOBILE Digital Wallet, and S-PAY payment processing
  
• Contribute to the deployment of our solution according to standard process and tools
  
• Plan and coordinate a set of tasks part of the deployment of our solution -
  
• Coordinate internal resources and third parties/partners for the flawless execution of projects
  
• Organize and coordinate business and technical workshops
  
• Develop detailed user requirements, identify system constraints, and coordinate solutions with solution architects, project managers, and document technical designs
  
• Analyze and document business process flows, functional and performance requirements, and system architecture
  
• Assist in requirements analysis, system design, systems testing, and documentation activities for the implementation project
  
• Participate in testing activities, including system testing, user acceptance testing, and system training
  
• Train customers to use our solution
  
• Report and escalate to management as needed.
  
  
  
  Our offer
  
  
  
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  • A stimulating and professional working environment in a dynamic team with extensive expertise to lead the US Ticketing Industry through digital transformation to a direct to fan model
    
  • Exciting projects with leading organizations with modern technologies
    
  • Small company inside a large global organization
    
  • Close contact with customers in the fun and exciting sports and entertainment ticketing industry
    
  • A supportive culture with excellent opportunities for professional and personal training and development.
    
    
    Your profile
    
    
    
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    • 3 to 8 years relevant experience as a Ticketing Specialist in a ticketing industry software company or as a Ticketing Manager in a Sport or Entertainment and Performing Arts organization
      
    • Takes ownership and responsibility for their work
      
    • Responds professionally to feedback and is able to admit mistakes quickly
      
    • Professional, flexible, and able to succeed in a rapidly changing environment
      
    • Seeks out opportunities for self-development and continuing education
      
    • Fluent in English (Spanish is a plus).
      
      
      
      
      
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Keywords: ELCA Group, Coral Gables , Professional Services Analyst, Professions , Miami, Florida