Lead Experience Designer for Value Managing Journey
Company: Verizon
Location: Miami
Posted on: October 20, 2024
Job Description:
When you join VerizonYou want more out of a career. A place to
share your ideas freely - even if they're daring or different.
Where the true you can learn, grow, and thrive. At Verizon, we
power and empower how people live, work and play by connecting them
to what brings them joy. We do what we love - driving innovation,
creativity, and impact in the world. Our V Team is a community of
people who anticipate, lead, and believe that listening is where
learning begins. In crisis and in celebration, we come together -
lifting our communities and building trust in how we show up,
everywhere & always. Want in? Join the V Team Life.Verizon is one
of the world's leading providers of technology and communications
services, transforming the way we connect around the world. We're a
human network that reaches across the globe and works behind the
scenes. If you're fueled by purpose, and powered by persistence,
explore a career with us.The Verizon Value Organization is
Verizon's portfolio of prepaid brands: Verizon Prepaid, Visible,
Total By Verizon, Straight Talk, Tracfone and more - serving
millions of customers through multiple channels. Our mission in the
Value Organization is to build a better connected world through
accessible, quality wireless for all. This role is within the Value
Digital/Customer Experience team, where we create and improve
digitally-led experiences for our customers, striving for reliable,
simple, exceptional world-class journeys.We are seeking a Lead
Experience Designer to join our Managing team, where we are
iteratively designing and developing best in class experiences for
our customers. Join us to help set new standards in our category
and make our customer services management a truly reliable, simple
and exceptional experience.What you'll be doing...
- Leading cross-disciplinary teams on complex design programs to
deliver great experiences and business outcomes.
- Defining and aligning teams around a design vision and are
accountable for solutions and quality across the whole customer
journey.
- Leading the design process for multiple products, from concept
to implementation. Providing creative and strategic direction to
the design team, ensuring a coherent and compelling design
experience across products.
- Planning and facilitating team activities for creative
concepting, combined with hands on work, while planning overall
approach in partnership with leaders.
- Guiding and mentoring junior designers, fostering a culture of
creativity, collaboration, and continuous learning.
- Working closely with experience managers, engineers, and other
stakeholders to ensure that design solutions align with business
objectives, technical constraints, and user needs.
- Understanding the broader user's journey with a product, and
defining and creating content that is accessible, understandable,
actionable, and engaging across touchpoints to shape experiences
that transform customers into advocates.
- Playing a role in evolving the design system by facilitating
discussions about proposed updates and tradeoffs and participating
in feedback opportunities.
- Establishing best practices for design in shared tools and
software.
- Guiding exploration, refinement, and documentation to be
comprehensive and thorough.
- Presenting design concepts and solutions to stakeholders,
communicating rationale for design decisions, in business
terms.You'll need to have:
- Bachelor's degree or four or more years work experience.
- Six or more years of relevant work experience (product
design).Even better if you have one or more of the following:
- A degree in design or related field of study.
- Expertise in design tools such as Figma.
- Ability to work with stakeholders to understand detailed
requirements and design complete user experiences that meet client
needs and vision.
- Strong analytical and problem-solving skills, with the ability
to think critically about user needs and business goals.
- Excellent communication and interpersonal skills, with the
ability to collaborate effectively with cross-functional
teams.
- A strong grasp of user-centered design (UCD), planning and
conducting user research, user testing, A/B testing, rapid
prototyping, heuristic analysis, usability and accessibility
concerns.
- Proven record of leading design projects
- A strong portfolio showcasing complex solutions for digital
environments, customer retention, or services management.
- Experience with agile methodology and tools.
- Experience with Smart Sheets and/or Google Suite.
- Experience implementing best practices to design solutions, and
a deep understanding of mobile-first and responsive design.
- Basic HTML5, CSS3, and JavaScript skills.If Verizon and this
role sound like a fit for you, we encourage you to apply even if
you don't meet every "even better" qualification listed above.Where
you'll be workingIn this hybrid role, you'll have a defined work
location that includes work from home and a minimum eight assigned
office days per month that will be set by your manager.Scheduled
Weekly Hours40Equal Employment Opportunity We're proud to be an
equal opportunity employer - and celebrate our employees'
differences, including race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability, and
Veteran status. At Verizon, we know that diversity makes us
stronger. We are committed to a collaborative, inclusive
environment that encourages authenticity and fosters a sense of
belonging. We strive for everyone to feel valued, connected, and
empowered to reach their potential and contribute their best. Check
out page to learn more.Our benefits are designed to help you move
forward in your career, and in areas of your life outside of
Verizon. From health and wellness benefits, short term incentives,
401(k) Savings Plan, stock incentive programs, paid time off,
parental leave, adoption assistance and tuition assistance, plus
other incentives, we've got you covered with our award-winning
total rewards package. For part-timers, your coverage will vary as
you may be eligible for some of these benefits depending on your
individual circumstances.If you are hired into a California,
Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode
Island, Washington or Washington, D.C. work location, the
compensation range for this position is between $127,000.00 and
$236,000.00 based on a full-time schedule. The salary will vary
depending on your location and confirmed job-related skills and
experience. This is an incentive based position with the potential
to earn more. For part time roles, your compensation will be
adjusted to reflect your hours.
Keywords: Verizon, Coral Gables , Lead Experience Designer for Value Managing Journey, IT / Software / Systems , Miami, Florida
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