Customer Service Technical Lead
Company: VirtualVocations
Location: Fort Lauderdale
Posted on: October 12, 2024
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Job Description:
A company is looking for a Customer Service Technical Lead to
manage technical support and staff operations in a call center
environment.
Key Responsibilities
Provide first-line technical support to call center agents and
resolve technical issues
Oversee scheduling and optimization of cloud-based call center
software
Conduct training for new hires and manage staff schedules for
efficiency
Required Qualifications
1-2 years of experience managing a customer support team in a call
center
Experience in healthcare and technology sectors
Proven experience in technical support and cloud computing
platforms
Experience with IVR systems and platforms like JustCall, Twilio,
and Calendly
Reliable high-speed Wi-Fi and personal laptop
Keywords: VirtualVocations, Coral Gables , Customer Service Technical Lead, IT / Software / Systems , Fort Lauderdale, Florida
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